Seller Guidelines
The basic standards sellers are expected to follow when offering products or services through GoSellr — public-facing policy draft, final legal and compliance approval still pending.
Product & listing accuracy
- Provide truthful and complete product or service information.
- Use accurate product images — do not intentionally misrepresent the item being offered.
- Keep prices and stock or availability information current.
- Have the legal right or authorization to sell the listed product or service.
- Never list counterfeit, stolen, illegal, unsafe or prohibited products.
- Clearly disclose material restrictions, category conditions and applicable return or exchange options before purchase.
Order fulfillment
- Process confirmed orders within the applicable operational requirements.
- Provide the correct product or service that the customer ordered.
- Cooperate with eligible return, replacement, refund and complaint processes.
Marketplace conduct
- Do not manipulate ratings, reviews, promotions, orders or other marketplace systems.
- Do not use false verification badges or claim an EHB verification status that has not been approved.
Enforcement
Repeated or serious violations may result in listing restrictions, transaction holds, account restrictions or suspension under the applicable enforcement process.