Privacy Policy

EHB GoSellr is committed to handling user information responsibly and using it for legitimate marketplace, service, security and support purposes. This policy applies to customers, sellers, service providers and other users interacting with GoSellr — the information collected depends on how a user uses the platform.

• Name and contact information.
• Account and login information.
• Delivery address and order information.
• Payment and transaction-related information needed for processing and reconciliation.
• Customer support, complaint and communication information provided by the user.
• Platform usage and technical information used for security, performance and service improvement.

• To create and manage user accounts.
• To process, confirm and fulfill orders.
• To support payment collection and transaction reconciliation.
• To arrange delivery and provide order updates.
• To process returns, refunds, cancellations and replacements.
• To investigate complaints, fraud signals and security concerns.
• To improve platform functionality and customer experience.

Some information must be shared with authorized parties to complete a requested transaction.

• Relevant order information may be shared with the seller or service provider.
• Delivery information may be shared with an authorized delivery partner.
• Payment-related information may be handled by authorized payment providers.
• Information may be disclosed where required by law or lawful authority.
• Only information relevant to the applicable service or process is shared.

• Keep passwords and authentication credentials confidential.
• Do not share OTPs, payment PINs or security codes with unauthorized persons.
• Notify GoSellr through official support if you suspect unauthorized account activity.
• GoSellr may apply additional verification when account security is at risk.

• Provide truthful registration information.
• Keep important contact and delivery details updated.
• Sellers should keep business, product and payment information current.
• Report material errors in your account information through available support channels.

Information may be retained for operational, security, legal and record-keeping purposes. Transaction records may be retained for as long as reasonably required for settlement and support, and complaint and security records may be retained where needed for investigation or accountability. Reasonable technical and organizational safeguards are used to protect information, though no internet-based system can be guaranteed to be completely free from security risk.

Users can raise privacy-related questions through the official GoSellr support channels. Requests may require verification to protect the account holder. GoSellr may update this policy when its services, controls or legal requirements change — the latest published version applies to future use of the platform, subject to applicable law.