Shipping & Delivery Policy

EHB GoSellr supports delivery through approved sellers, riders and delivery partners according to the applicable order flow. Delivery availability depends on product, seller, location and available logistics service. Estimated delivery information is provided through the applicable order process — review it before confirming an order.

• Maintain accurate stock information.
• Pack the correct product and required accessories.
• Process confirmed orders within the applicable processing period.
• Provide accurate information required for fulfillment.
• Do not intentionally delay or misrepresent dispatch status.

• Provide a complete and accurate delivery address.
• Provide a working contact number where required.
• Remain reasonably available during the applicable delivery window.
• Follow reasonable delivery verification steps such as OTP where required.
• Report delivery issues through GoSellr support.

Where tracking is available, customers may use the order interface to follow delivery progress. Tracking information may be updated as the order moves through the delivery process, and availability may vary by delivery method — a delay in tracking information does not necessarily mean the order has been lost. Contact support when a delivery is materially delayed or the status appears incorrect.

Delivery may require one or more attempts depending on the applicable logistics process. An unsuccessful attempt may occur because of an incorrect address, unavailable recipient or other delivery issue, and a further attempt may be arranged where the delivery process allows it. Repeated unsuccessful attempts may result in return to the seller or order cancellation under the applicable process.

Report delivery-related problems promptly — visible package damage, or wrong, missing or incomplete items, should be reported with the relevant order details. Photos, videos or other evidence may be requested, and the issue may be handled through the Return & Refund or Replacement Policy.

Delivery times may be affected by weather, public events, logistics disruption or other operational and external conditions, and seller processing time can affect the expected delivery date. Customers will be supported through the available tracking and support process where a material delay occurs — a delay does not automatically establish a seller or delivery partner violation.

When a Franchise approves a physical return, it moves through a fixed set of stages, visible on the case under My Cases. OTP or photo evidence may be required at pickup so the handover is recorded, and returned items should only be handed over through the approved GoSellr return process.

1. Return Approved
2. Pickup Requested
3. Rider Assigned
4. Item Collected
5. Return In Transit
6. Delivered to Seller
7. Seller Inspection
8. Final Resolution