Contact Us

EHB GoSellr provides customer-facing support for marketplace and account matters.

• Order and payment questions.
• Delivery and tracking issues.
• Returns, refunds and replacements.
• Cancellation requests.
• Seller or product complaints.
• Account and platform-use questions.

Use the support areas presented through the GoSellr platform.

• Help Center.
• Track Delivery.
• Returns & Refunds.
• Cancellation Policy.
• Shipping & Delivery.
• Contact Us.
• Other support tools made available for the relevant issue.

Clear information helps support teams identify and process a request efficiently.

• Provide the relevant order number when the request concerns an order.
• Select the support category that best matches the issue.
• Explain the issue clearly and truthfully.
• Attach relevant evidence when requested.
• Do not share passwords, OTPs, PINs or other sensitive security credentials.

• Review applicable policy information before submitting a request.
• Order status and delivery information may be available through the account.
• Return, cancellation and refund information may be available through the relevant order tools.
• Self-service information does not remove your ability to contact support for an eligible issue.

For questions about a specific order, open My Orders, select the order, and use the help options there so we can assist you faster.

Interested in becoming a seller or rider? Visit the Sell on GoSellr section or start from the Create Account page.